HOW WE COLLECT PERSONAL INFORMATION

We collect certain personal information from you whenever you input such information into the Site. Like most Sites, we also automatically collect information from you and your devices when you access the Site. This is usually collected from the use of cookies. Generally, it is not possible to identify you personally from the use of cookies.

Any personal information that we receive that we have not requested (unsolicited information) will be destroyed or de-identified if it is lawful and reasonable to do so.

WHAT PERSONAL INFORMATION DO WE COLLECT

Certain users of the Site choose to interact with it in ways that require us to gather personal information. We may collect and receive information from you in the following situations:

• When you register for an account with us ('Account').
• When you choose to connect your Account with an external third-party service or application, such as Google.
• When you use the features and functions available on our Services, for example, by creating listings, interacting with other users through our chat feature, or transacting with other users.
• If you contact us, for example, with a query or to report a problem.
• When you register for a survey, campaign, contest, and/or lucky draw with us.
• When you interact with us offline or through an external third party.

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you.

Through cookies and other automated means, we may collect and receive the following information. Please note that not all of our Services collect all of the information listed below:

• Account credentials such as username.
• Profile information such as name, gender, email address, profile photo, mobile number, and date of birth.
• Information required for the use of the "Rent Now" button (including payment and shipping services and buyer protection services) such as credit or debit card details, bank account, NRIC/FIN number, address, and mobile number.
• Location information such as last known location, and meet-up location.
• Data collected through digital identity platforms for third party identity verification platforms.
• Aggregate data collected through the use of our Services.
• Any communications between you and another user of our Services.
• Unique identifiers such as device identifier, browser type and settings, device type and settings.
• Any other information disclosed by you in any of the above-mentioned methods and/or through the use of our Services.

As set forth in Closet in the Air's Terms & Conditions, if you come in possession of another user's (the 'Disclosing Party') personal data through the use of the Services you agree that you will (1) comply with all applicable personal data protection laws with respect to any such data, including any collection, processing, storage or transfer of such data; (2) allow Closet in the Air or the Disclosing Party whose personal data you have collected (the 'Receiving Party') to remove his or her data so collected from your database; and (3) allow Closet in the Air or the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (2) and (3) above, in compliance with and where required by applicable laws.

Closet in the Air does not store credit card information. The Site utilises Stripe payment. Please refer to 'Links to External Sites' for further information on this embedded payment plugin.

PURPOSE OF COLLECTION

Closet in the Air collects, holds, uses and discloses personal information from you or about you where it is reasonably necessary for us to carry our business functions and activities and to provide you with the best service experience possible on the Site. We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.

Specially, we may collect and hold information about you in order to provide you with the services available on our Site. We may use the information obtained through the Site to respond to and communicate with you about your requests, questions and comments and allow you to order our services.

Additionally, automatically collected, non-personally identifying information, usually through cookies, is used to better understand how visitors use the Site. This information is used to (but not limited to):

• recognise your computer when you visit the Site;
• track you as you navigate the Site;
• enable the use of e-commerce capabilities;
• offer and provide products and information to you;
• display content on our Site, such as photos;
• operate, evaluate and improve our business and Site usability;
• personalise the Site, including targeted advertisements that may be of particular interest to you;
• help diagnose technical and service problems; and
• gather demographic information about our users.

We may disclose your personal information to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

We may also disclose your personal information for purposes which are required by law. For example, we may need to share your personal information in order to comply to legal obligations which we are subject to.

• To verify your identity, update our records, and generally maintain your Account with us.
• Provide our Services and customise the content shown to you.
• Develop, operate, improve, deliver and maintain our Services.
• To process transactions.
• To facilitate, process, or arrange payment and/or shipping services.
• To process or resolve any dispute arising from or in connection with any transactions, in accordance with our Terms of Service.
• To detect or monitor any frauds or other prohibited content, businesses or activities.
• Responding to your queries and resolving complaints.
• To facilitate, confirm and/or provide updates or notifications in relation to any transactions.
• Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
• To update you on your listings and our Services (e.g. new offers, new chats, new feedback, new comments). These updates will be sent by email.
• To send you marketing and/or promotional materials on the latest products and services of Closet in the Air or carefully selected third parties. These updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these marketing communications via the link in the email you have received and/or through the 'Settings' page of your Account.
• To send you service-related messages including, without limitation, a welcome/confirmation email when you register your Account and to enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by email and/or through push notifications and you may not opt-out of receiving service-related messages from Closet in the Air, unless you deactivate your account.
• Perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use for our marketing purposes, your feedback, and stories.
• To provide you with a more tailored online advertising experience. Closet in the Air has in place, tools and services that are used to create advertisements, to deliver advertisements to devices on behalf of advertisers, to monitor the success of and manage advertising campaigns, and to present you with advertisements that are more likely to be interesting and relevant to you. Delivering relevant ads that are tailored to users' interests is known as 'interest-based advertising' (sometimes also referred to as 'behavioural advertising'). For more information on interest-based advertising, including to understand what opting-out means and your opt-out choices for your devices, including computer browsers and mobile browsers and devices, please see the 'Closet in the Air Opt-Out' section below.
• To provide and carry out cross-application and cross-device advertising (i.e. advertising across browsers and applications on a single device, as well as cross-device advertising), advertising delivery and reporting. Information includes information described above and data collected from a particular computer, browser or device and may be used with another computer, browser or device that is linked to the computer, browser or device on which such data was collected.
• To generate a "Lookalike audience" or "similar audience" of prospective users through the Facebook or Google advertising platforms and/or similar service providers. This allows us to deliver targeted advertisements on their networks to potential users, where such potential users may have shared interests or similar demographics to our existing users, based on the data of these advertising platforms. We typically do this by uploading a list of email addresses in a secure manner. Facebook's policy is to irreversibly hash (encrypt) such lists locally and prior to uploading. Facebook will then match the hashed data against their own user and generate a lookalike audience. The uploaded list will then be deleted and will not be used for any other purposes. Closet in the Air will not have access to the identity of any user in the lookalike audience unless such individual chooses to click on the advertisements we deliver. If you wish to opt out of "similar audiences" in Google, you can do so through your Google Ads Settings.
• To comply with applicable Anti-Money Laundering and Countering the Financing of Terrorism regulations and other applicable laws and regulations.

DIRECT MARKETING

By using our Site, you consent to the receipt of direct marketing material. We may use your information to offer you products or services that we think may be of interest to you. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information.

We will never provide your information to third parties for marketing purposes without receiving your consent. Our marketing material will offer you the ability to opt out at any time.

PROTECTING YOUR INFORMATION

The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control. We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Personal data provided to the Company via our website, online transactions are protected during transit using encryption such as Transport Layer Security (TLS). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

It is important that you protect against unauthorised access to your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services).

ACCESSING AND UPDATING YOUR INFORMATION

You may access and update your information within our Services through the 'Settings' page of your Account.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide us with personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to Closet in the Air, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.

If you wish to:

1. apply for a copy of the information we hold about you; or
2. withdraw consent you previously provided to us to use, collect or disclose the information we hold about you; or
3. request for a deletion of the data you previously provided to us to use, collect or disclose the information we hold about you;

Please allow us a reasonable time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.

Where you have requested a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such a fee beforehand.

LINKS TO EXTERNAL SITES

The Site and all articles and listings published on the Site may include embedded content (for example videos, images, articles, etc.) from other Sites. If you click on embedded content, you will be directed to that third party's Site. Embedded content from other Sites behaves in the exact same way as if the visitor has visited the other Site. These Sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that Site.

We do not have any control over, and assume no responsibility for the content, privacy policies or practices of any third-party Sites, products or services. We strongly advise you to review the privacy policy and Terms & Conditions of every site you visit.

CLOSET IN THE AIR OPT OUT

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at hello@closetintheair.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Please note that if you choose to 'opt-out', we will not use the information we have collected about you to deliver Targeted Ads, but it does not opt you out of seeing advertisements. You will still see generic, non-targeted advertisements that are served without the use of any information we have collected about you. You may still be served advertisements for other reasons, such as:

• General advertisements served to all users of our Platforms.
• Personalised and/or targeted advertisements from other third parties and not delivered by Closet in the Air through your mobile and/or web activities.

Please also note that even though Closet in the Air does not share your personal data (other than hashed or device identifiers, to the extent they are personal data in some countries) with any advertising networks and exchanges without your consent or unless as specified in this Privacy Policy, when you view or interact with an advertisement via any of your devices, an advertiser or advertising network or exchanges can infer that you are within their target audience; or when you click on an advertisement, the publisher and/or advertiser will know you visited the page that you clicked on and may still be able to associate personal data collected by such third parties directly from you through their cookies and similar tracking technologies.

CONTACT AND COMPLAINT PROCEDURE

If you wish to contact Closet in the Air about information privacy, your personal information or you wish to make a complaint about our privacy practices, please contact us by sending an email to hello@closetintheair.com. Your indication at the subject header would assist us in attending to your email speedily. For example, you could insert the subject header as "Accessing Personal Data".

All complaints will be considered by Closet in the Air, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

PRIVACY POLICY CHANGES

We reserve the right to change this Privacy Policy at any time. Please visit the Site regularly and check our respective current Privacy Policy. Your continued use of this Site after any change to this Privacy Policy will constitute your acceptance of such change.